Shipping
How long does it take to receive my order?
The delivery time depends on your location and the shipping method you choose. Once your order is processed, you will receive a tracking number to monitor its progress.
How much is the shipping fee?
The shipping fee varies based on your destination and the products you order. Please add items to your shopping cart and proceed to checkout to view the shipping cost before making a payment.
Do I need to pay customs tax?
Customs tax policies vary by country. You may be responsible for any import duties or taxes imposed by your local customs office. Please check with your local authorities for details.
Which countries do you ship to?
We offer international shipping to many countries. If your country is not listed at checkout, please contact us at dressupsoul@gmail.com for more information.
How do I use a coupon code?
During checkout, enter your coupon code in the designated field and click "Apply" to see the discount reflected in your total.
How do I track my package?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number on our tracking page or the carrier's website to check your package status.
My tracking number is not working.
Tracking updates may take 24-48 hours to appear. If your tracking number still doesn’t work, please contact us at dressupsoul@gmail.com for assistance.
Orders
Can I cancel my order?
Orders can only be canceled before they are shipped. If you need to cancel your order, please contact us as soon as possible.
If I place a duplicate order, can I cancel one?
Yes, if you accidentally placed a duplicate order, contact us immediately, and we will assist you in canceling one.
Can I modify my order?
You may request modifications before your order is processed. Once an order has been shipped, we are unable to make changes.
How will my order be refunded?
Refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Why is my order split into multiple shipments?
Your order may be split due to:
- The total number of products being too large to fit in one package.
- Some items being temporarily out of stock.
- Quality control checks requiring additional time for certain products.
If you have any other questions, feel free to reach out to us at service@dresssoul.com.